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IT Performance Assessment

When IT underperforms, it hurts an organization’s performance. An IT department that is not responsive to its users limits an organization’s ability to adapt to shifting demands, increases the time it takes to release products and services, and reduces customer satisfaction. We work with our clients to identify and capitalize on opportunities for improving IT performance. Moreover, we identify the resources and capabilities necessary to ensure lasting results.

ITSM Strategy & Roadmap Design

Organizations are always looking for ways to use IT more effectively and at a lower cost. It is important to understand current performance levels and how they relate to best practices. We can help you develop an IT Service Management Strategy that is based on clear goals and principles to ensure customer-oriented IT services.

Lean IT Service Management

IT Service Management is a fundamental element of many IT organizations, but it may no longer be sufficient to meet expectations on its own. Embedding Lean principles into your ITSM processes increases delivery capacity and innovation, while at the same time improving behavior and attitude regarding the delivery of continuous value improvement to customers.

Service Level Agreement Design

The ability of an IT organization to clearly formulate its purpose, its services and the level at which these services are delivered is absolutely vital in establishing a positive relationship with the user community. With over 25 years of experience in creating service catalogs and the associated service level agreements, we can dramatically shorten your time-to-market in preparing such documents.

IT Cost Reduction

Fully understanding the costs of your IT organization is a challenge. On top of this, many IT organizations use charging mechanisms to allocate costs to business units. We help create equitable charging mechanisms that reflect the usage of IT services. Moreover, we work with you to create the insight you need to ensure financial predictability.

ITIL, ISO and COBIT Certification

There are times that you need to prove your capabilities based on a recognized norm. This may be for compliance purposes or to identify how you are doing in relation to a global standard. We know the IT Service Management standards and we understand their intent. We help you to meet the requirements of these standards, and achieve the related certification.

IT Audit Support

Complying with legal requirements and other regulations has become a major focus area within IT organizations. We know what auditors are looking for and how to embed risk-and-compliance-related behaviors in your IT organization. This ensures that the improvements made are sustained, and do not return as findings in your next audit. We can help you remedy audit findings and help you prepare your organization for the IT audit itself.

IT Service Management Certification

Quint Academy offers a series of ITSM training programs and courses, based on frameworks and standards such as Information Technology Infrastructure Library (ITIL®), ISO/IEC 20000 (Service Quality Management), Change Management, and Application Service Library (ASL®).